FAQ / Help Sunfrog

WHAT CAN WE HELP YOU WITH?

help sunfrogshirts t-shirt

PRICING QUESTIONS

Q:How much are t-shirts?

A:Our shirt prices are set by the artist selling the design. Prices can vary from $19-$35 USD for t-shirts.

Q:How do I contact SunFrog

A:To contact us directly, click here. Typically we are seeing email response times of about 24-48 hours. In order to save you time, please make sure that your question is not already answered elsewhere in these FAQs. Otherwise, we will get back to you as soon as possible. Thanks again for your interest and orders.

SIZING QUESTIONS

Q:Do you have a sizing chart?

A:Yes. You can view it here. There are instructions on how to measure a shirt you already own to see how you fit within our sizing. Since most of our tee shirts are 100% cotton, they will have a tendency to shrink about a size, so you may want to consider adding a size to your selection.

Q:I don’t understand your sizing chart.

A:If you take a look at the instructions at the top of our sizing page found here, there are instructions as to how to measure a shirt you already have to see how you would fit within our sizing chart. If you lay your shirt flat and measure as shown in the diagram, you should be able to find something very close on our chart that will work for you. Remember, the measurements in the chart are for the shirt, not the person that is meant to wear it.

Q:How do I know what my size is?

A:You can view our sizing chart. There are instructions on how to measure a shirt you already own to see how you fit within our sizing chart. Most of the feedback is that our unisex/guys tees are fairly true to size and the ladies tees run about a size smaller than normal. Tees are 100% cotton except for sports grey (90/10) and dark grey (50/50). Hoodies are 50/50 cotton poly, so they are usually more true to size.

Q:How do I contact SunFrog

A:To contact us directly, click here. Typically we are seeing email response times of about 24-48 hours. In order to save you time, please make sure that your question is not already answered elsewhere in these FAQs. Otherwise, we will get back to you as soon as possible. Thanks again for your interest and orders.

ORDER QUESTIONS

Do you have this in v-necks, long sleeves, zipper jackets, kid sizes, other colors or anything else?
Probably not. Any styles or color options that are available are shown on the right side of the print. Most often it is guys tees, ladies tees and hoodies. Any of the special options would also be shown. If it is not shown, then it is not available for that design. Also, the digital images we display have the most accurate color possible. However, due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen.

How do I cancel my order?
If you want to cancel your order, please use the “cancel my order” button found here http://www.sunfrogshirts.com/contact/ and follow the steps.

How do I change my order?
If you want to change your order, please use the “change my order” button found here http://www.sunfrogshirts.com/contact/ right away. If your order hasn’t shipped yet, we will do our best to accommodate your change.

How long does printing usually take?
Since we print to order, printing times can vary. Currently we are printing mostly 3-5 day old orders, real time, although our typical guideline is to try to print and ship orders within 5 business days (1 week) of the time the order is placed. Thank you for your patience as we work to catch up. In any event, we will do our best to be as quick and efficient as possible in getting your shirt out to you.

I put my email/address in wrong, can this be corrected?
We use USPS’s address verification for domestic and APO orders. However if you see something about your shipping address in your confirmation email that is different from your shipping address as you know it, let us know.

We take fraud prevention seriously, so we will not send your order to a completely different address. If you are paying with PayPal, make all applicable changes to your shipping address in your PayPal account prior to placing your order.

If you need to make a major change to your address, alert us immediately and we will cancel your order and refund your purchase price plus shipping. Email shipping@sunfrogshirts.com.

If we ship your shirt to the address you provided and it comes back to us, we will process it as a return and refund your money less the shipping costs.

What brands do you use?
We primarily use Gildan brand. Please note that these are ladies sizes only and NOT a fitted cut tee. Occasionally if there is a supply issue in a particular color and size, you may receive an upgrade to an LAT or other brand, but these are only used when our normal brands are exhausted.

What is the fabric content?
The fabric content for most of the tees are pre-shrunk 100% cotton, however, sports grey will be a 90/10 cotton/poly blend. Dark grey tees are a 50/50 cotton/poly blend. Hoodies are all 50/50 cotton/poly blend.

SHIPPING QUESTIONS

Q:How long is it going to take?

A:We now have New shipping Options! Since we print shirts to order, and want to ensure that you receive the best quality possible, printing times can vary based on the current order volume and the shipping option selected.

Domestic Orders Only (Delivery estimates include print times)
Economy – Delivery: 6-10 Days
Premium – Delivery: 4-6 Days
Express – Delivery: 3-4 days

International Orders At this time most orders are shipping out between 3-5 days from the date of the order. UPS Mail Innovations International delivery can take 2-6 weeks after it leaves the United States and inducted into your countries postal service.

You will receive a shipping confirmation email at the address you provided which will contain a tracking information.

Q:Do you ship to… And how much will it cost?

A:We ship to most countries throughout the world. The price is calculated based on your exact location and the weight of the package.

We use the UPS Mail Innovations to ship all orders and tracking will be available through them UPS.com. This tracking, however, only follows the package within the United States. After it departs the US Processing Center it becomes the property of that country’s postal system and they may be able to help you further. Currently we ship internationally with a rate per item of: $4.99 USD for each tee and $6.99 USD for each hoodie or sweat. Shipping times for international orders vary greatly, but we would recommend that you allow at least 2-4 weeks from the time it leaves the US for you to receive it. Many countries can be as quick as 7-10 days, although others may take as long as 6 weeks. For international deliveries as well, please note that any applicable import taxes or tariffs are the responsibility of the recipient and are not included in the original shipping cost.

Q:How do I contact SunFrog

A:To contact us directly, click here. Typically we are seeing email response times of about 24-48 hours. In order to save you time, please make sure that your question is not already answered elsewhere in these FAQs. Otherwise, we will get back to you as soon as possible. Thanks again for your interest and orders.

Q:How long does printing usually take?

A:Since we print to order, printing times can vary. Currently we are printing mostly 3-5 day old orders, real time, although our typical guideline is to try to print and ship orders within 5 business days (1 week) of the time the order is placed. Thank you for your patience as we work to catch up. In any event, we will do our best to be as quick and efficient as possible in getting your shirt out to you.

Q:Having problems with Tracking?

A:Once your order ships, you will receive a tracking number via email. It can sometimes take up to 24 hours for your tracking number to become active. You can locate your tracking number here.

CAN’T FIND A SHIRT

Q:I saw a shirt on facebook but can’t find it now…

A:Try limiting your search to less than 2 words. Often times vague searches will return a wide variety of shirts. If you still can’t find it, contact us and we’ll locate it for you.

Q:I saw a shirt earlier but can’t find it now.

A:Try limiting your search to 2 words or fewer. Often times vague searches will return a wide variety of shirts. If you still can’t find it, contact us and we’ll locate it for you.

RETURNS & EXCHANGES

Q:How do I cancel my order?

A:If you want to cancel your order, please use the “cancel my order” button found here and follow the steps.

Q:How do I return or exchange my shirt?

A:Returns and exchanges are easy. Please use the downloadable PDF Return Form found in the customer service section, fill it out and return it with your shirt.

You may return your shirt within 90 days of the order date or exchanges are taken at any time. For returns, we will process a refund for the original price of the shirt, not the shipping costs we paid to get it to you, as quickly as possible. Refunds typically take 1-3 business days to process once we have issued them. There may also be a $3 resizing fee if you are going from the S-XL size range, up to a 2X or 3X. The resizing fee only applies if you move between those two size groups. Once we receive your exchange in the mail, we’ll get the replacement out to you as soon as possible.

Q:You made a mistake on my order.

A:If it has to do with specific colors of ink or the shirt, the digital images we display have the most accurate color possible. However, due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen. Otherwise, our bad. It doesn’t happen often, but nobody’s perfect. If your receive the wrong item or if there is a defect in any way, please email sales@sunfrogshirts.com, and we’ll work with you to make it right. Often, this will simply require that you send us a pic of our error so we can a) verify your claim and b) shame the offending department. There is no need to send it back to us, please keep it and make whatever use you can out of it, even if it is just as a donation to your local clothing charity.

DISCOUNTS & WHOLESALE

Q:Do you have discounts for large orders?

A:No. We do not discount for large orders. However if you are looking for wholesale printing, we do offer that service. You can contact our wholesale department here here.

Q:Where do I find a coupon?

A:Coupon codes and promotions are subject to availability and changes. If you have a coupon code, enter it in your cart after confirming your shipping. For our site, we have discovered that most codes that are found on online coupon sites are not valid. We apologize for any inconvenience of confusion this may cause.

PAYMENT QUESTIONS

Q:What payment options do you accept?

A:Our checkout system accepts all major credit cards and payPal as payment options.

Q:How do I contact SunFrog

A:To contact us directly, click here. Typically we are seeing email response times of about 24-48 hours. In order to save you time, please make sure that your question is not already answered elsewhere in these FAQs. Otherwise, we will get back to you as soon as possible. Thanks again for your interest and orders.

CONTACT

contact sunfrog shirts

Q:How do I contact SunFrog

A:To contact us directly, click here. Typically we are seeing email response times of about 24-48 hours. In order to save you time, please make sure that your question is not already answered elsewhere in these FAQs. Otherwise, we will get back to you as soon as possible. Thanks again for your interest and orders.

Q:How can I contact the Legal Department?

A:Our SunFrog Legal Team cannot accept DMCA notices over the phone. The best way to report an issue is through our SunFrog Legal page at www.sunfrog.com/legal.

© COPYRIGHT SUNFROG 2016

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